Should you wish to contact our department for information, to report a concern or have a general question about our services, please contact the appropriate division or staff listed below:
Regular Business Hours are between 7am and 5pm.
Utility Billing – For new customers, service termination, billing questions, fees and rates:
Service/Operations – To report emergencies, possible leaks and problems with your service during regular business hours (between 7am and 5pm):
- Operations Manager Travis Lankford
- (615) 371-0080
- E-mail
- If you are calling AFTER regular business hours for any reason, please contact 371-0160.
Construction Services – For developers, engineers, contractors who wish to schedule inspections; who have questions regarding construction standards and specifications; or need plans approved. Also anyone wishing to obtain information about water & sewer easements in your area.
- Chief Utility Inspector Richard Rigsby
- (615) 371-0080
- E-mail
For general or preliminary planning information, information related to water and sewer programs (e.g. Drinking Water, F.O.G., C.M.O.M., etc.), current project status, employment or general operations and management questions:
Director Chris Milton or Asst. Director Todd Spangler:
If you are unsure whom to contact for assistance, please contact our front desk at 371-0080 and they can direct you to the appropriate staff member.