FAQs

Some of the water that is used in the summer months for irrigation or pools does not go into the sewer system.  To avoid charging for this type of water usage, the sewer portion of your bill is based on an average of your most recent winter consumption.  For new customers that do not have a winters history, the sewer bill will be based on that months actual water consumption OR the route average, whichever is less.

With budget billing, your bill amount is based on an average of your prior year’s bills.  The amount is calculated by taking your total billed amounts from November to October for the past year, dividing by 12, and adding 5%.   This amount will be your bill amount for the next 12 months.  At the end of the 12 months, you may have a settle up amount or a credit depending on if you use more or less water than the prior year.  To qualify for budget billing, you need a year’s history and a letter to the water/sewer dept. by the end of September requesting to be put on budget billing.

Bills dated the 6th of the month are due on the 20th of the same month.
Bills dated the 21st of the month are due on the 7th of the following month.

Account balances will be available on line at a later date. Until then, contact the billing department at (615) 661-7061, or refer to your most recent bill.

Payment methods include: Mail, drop box, in person, and by phone or website through officialpayments.com (processing fees will apply).  See the Water & Sewer billing page for details.

Submit a Change of Information form with your termination date and a forwarding address.

5211 Maryland Way, Brentwood, TN 37027
The building is located at the corner of Maryland Way and Westwood Place.
Click here for a map.

Water could be off for the following reasons:

• Water main break
• Non-Payment
• An account was never established

Fill out and submit a Contract and a $25.00 setup fee for residential accounts or a $50.00 setup fee for commercial accounts (cash or check).  Bring or mail the contract and setup fee to: Water & Sewer Dept., 5211 Maryland Way, Brentwood, TN 37027.

An application to appear before the Brentwood Planning Commission is available by clicking here. Copies are also available at the Brentwood Municipal Center, located at 5211 Maryland Way.

First, check the shelter availability calendars on the website or call the city at 615-371-2208 and ask about availability. If the shelter/pavilion is available, you can complete the form on this website (by Clicking Here) and mail it to P.O. Box 788, Brentwood, TN 37024 (along with your deposit/fees) or hand deliver to 1750 General George Patton Drive. Forms also are available at the above office. You have three business days to complete the paperwork. After that, your reservation will deleted from our records.

No, all of our personnel are full-time career.

No, not at this time.    

Currently we have 62 members in four stations. 57 members are divided into three shifts. Each shift works 24 hours and is off for 48 hours. The remaining five members are staff positions that work 8 hour days Monday-Friday.

No – Emergency services in Brentwood are funded totally through the city budget and we will never call citizens requesting donations. Some callers may tell you that your contribution will benefit your local department, but they do not.

Fire & Rescue normally unlocks cars only when a small child has been accidentally locked inside.

Any and all donations made to fire & rescue are deposited into the Brentwood Public Safety Trust Fund. This fund serves as a safety net to cover the needs of public safety employees that are not covered by insurance. Examples would include miscellaneous out of pocket expenses for a public safety employee after a fire, flood, tornado, etc. that would be a financial burden but that are not covered by insurance.

No - The code prohibits the sale, storage, distribution, possession and discharge of fireworks within the city limits. Exceptions are shows performed by professionally qualified and insured pyrotechnics operators. A fireworks permit is required. Contact the Fire Department at 615-371-0170 for additional requirements should you choose to use a professional. 

A: Each park has its own hours of operation. The hours depend on location, activities available and other factors. The hours are listed on each individual park’s web page and can be found by clicking here. The park system may also close early due to inclement weather and on Holidays.